Client Care & Administration Team

Business Manager & Client Care Team Manager

Bio:

I joined the practice in 1985 when the Practice was known as Boyde Oliver & Ball (since retired veterinary partners) as a Trainee Veterinary Nurse.  I enjoyed all aspects of the busy mixed animal practice as it was then, and developed a keen interest in small animal, farm and equine surgery. After qualifying as a Registered Animal Nurse Auxiliary (RANA) with Boyde Oliver & Ball I pursued my keen interest in surgery and moved to a rural mixed practice in Cranleigh Surrey called Berry & Harrison where daily visits to examine large cattle herds and equine stables extended my learning and experience. As Head Nurse I began to develop what has now become a change of direction in my veterinary career. Working in a busy practice during the IT boom of the late 90’s enabled me to see and work at a practice as it transitioned from old ‘paper’ record keeping and manual accounts into the now familiar computerised management systems seen in most if not all veterinary practices today.  I had now found my niche and a career in Business Management began with my return to Boyde & Partners in the early 2000 when I oversaw the introduction of all things IT in the Practice at this time. Managing the ever expanding Client Care Team and seeing the practice expand into the 5 centre practice we are now. This has seen me work across many business areas of the practice including nursing, training, recruitment, office & business accounts and human resources. Willett House as we are now known has allowed me to build a career that still many years later enthuses and inspires me to learn more, to share and help new staff members with many years of practice experience to recall on .

Other:

I have always lived locally and I am now settled in Ashford with my family, my husband Colin, two adult sons Conor and Tyler and an odd assortment of pets, to name but a few I have tortoises Ant & Dec and, two cats Luna and Stella – Luna being a kitten I reared from 3 days old from Battersea Dog and Cats home in Old Windsor where I am a registered Hand Rearer.  My outside work life is busy juggling my family and my role as a Group Scout Leader for a local Scout Group called 8th Ashford Scouts where I have volunteered for 17 years. I am the Young Leader Trainer for Spelthorne District Scouts where I am keen to see the development of the young scouts aged 14-16 into their first leader role within a group, and hopefully into a permanent volunteering role within scouting, something I am passionate to promote.

Continued Professional Development:

• Sage Payroll
• Sage Line 50 Accounts
• Sage Pension Auto-Enrolment Training
• SPVS Management Training
• SPVS Customer Care Training
• Onswitch Customer Service Training
• General Data Protection Regulation Training
• First Aid Training
• Fire Marshall Training
• Pet Plan Insurance Training
• Deko Loan Finance Training
• Pet Bereavement Training