Lauren Biggs


Client Care Assistant


I joined Willett House as a part- time member of the client care team, after completing the Level 3 Diploma in Animal Management at college, as I wanted to gain experience in the animal industry. Almost on year on, and I am now a full- time member of the team and I am thoroughly enjoying my time here at Willett House so far.

I enjoy every aspect of my role, especially making a fuss of the animals when they come in and getting to know their owners. This role has really helped me to develop my confidence and I am excited to start my Level 2 Certificate for Veterinary Receptionists to further my confidence in my role. I also attended the Onswitch customer service training day course onboard the ‘Bertha Bus’ which I found extremely interesting and useful.


I currently live at home in Hampshire, but I am hoping to find my own place soon with my boyfriend and our puppy called ear. Bear is a blue staffy; he is lovely, intelligent boy who loves playing fetch and he has already mastered a few basic commands like ‘Sit’ and ‘Paw’.