At our Staines surgery we have 3 main wards and an isolation unit.

Dog Ward

This is downstairs in the surgery building and consists of 6 extra large fully tiled "walk-in" kennels with high ceilings suitable for all large dogs, a number of smaller kennels for smaller dogs, and an oxygen kennel for animals with breathing difficulties.

Cat Ward

This is upstairs and consists of 7 spacious cages and an incubator for exotic species. It is especially suitable for cats as it is located in a separate building to that used to house dogs, enabling the cats to feel more relaxed and safe in their environment. Rabbits, guinea pigs and other small furries may also be housed here.

Day Patient Ward

This is adjacent to the prep room, surgical suites and radiography / ultrasound suites. It consists of 22 cages of various sizes including large walk in kennels, and is used to house our day patients in the surgery for operations, blood tests etc.

Isolation Unit

This area is an extra large kennel which can be used for a variety of purposes. It is most commonly used to house animals with known infectious diseases which could potentially spread to other hospitalised patients. Examples would include parvovirus, cat flu, feline infectious peritonitis (FIP) and myxomatosis. "Barrier nursing" is used to reduce the risk of spread to others. The unit can also be used as an orthopaedic nursing kennel as it can be fitted with a large mattress suitable for dogs with spinal injuries or those recovering from major orthopaedic surgery such as hip replacement.

Nursing Care

While your pet is hospitalised with us, there will be a nurse responsible for each ward who will work in conjunction with the vet in charge of your pet. If your vet is absent due to holiday / sickness / training, another vet may be asked to oversee your pet's treatment. Clinical rounds are carried out twice daily at 8.30am and 3pm with the vets and hospital nurses looking at each in-patient and planning its treatment for the day.

Clinical Updates

The best time to phone for an update about your animal is 9.30-10am and 3.30-4pm when the vets and nurses have finished their rounds. The nurse will usually be able to give you an update on how your pet is doing, but if you would also like to speak to a vet then just request a return phone call. Unless it is urgent the vet may not be able to call you back immediately (they may be consulting or operating) but they will get back to you as soon as possible.


It is usually possible to arrange for you to visit your pet whilst it is hospitalised. Please discuss this with the hospital nurse who will advise you of visiting hours and whether it is appropriate. If your pet is recovering from surgery it may be better to allow a quiet undisturbed recovery rather than visit.