Out-Of-Hours Emergency Care


As a valued client of Willett House Vets, we are delighted to inform you of some exciting changes to our Staines branch opening times and out of hours service

Willett House Vets has a long history as an independent veterinary practice - aiming to provide a professional and personal service which prioritises patient and client care. We pride ourselves on offering exemplary routine and advanced medical and surgical services. In a rapidly changing corporate-ownership market, we are delighted to remain independent.

In order to further improve our services and offer greater flexibility to clients, over the coming months we will be rolling out extended opening times at our Staines branch. In addition to this broadened wrap-around care, we will also be collaborating with specialist out-of-hours service Vets Now in remodelling our dedicated emergency and out-of-hours service.

Willett House Vets are delighted to offer an earlier opening time for client consultations which will now begin at 8am. Our consulting day will also run later into the evening to accommodate client needs.

Our new collaboration with Vets Now will see emergency care being provided by the Willett House Vets team until 9.30pm each night. Beyond this hour, VETS NOW will provide emergency night provision.

For the convenience of our clients, future plans for Willett House Vets include extended weekend opening times at our Staines branch.

Willett House Vets aims to provide an unparalleled 24/7 service for its valued clients and has chosen a collaboration with Vets Now because they are the leading provider of veterinary emergency and critical care services in the UK. VETS NOW employ highly-trained, dedicated night, weekend and bank holiday vets and nurses.

This revised out-of-hours service at Willett House Vets allows for the continued provision of hospital-standard, on-site emergency support throughout the day and night. Dedicated night-shift vets and nurses will continue to offer gold-standard medical provision to all the valued pets in our care.



Willett House Vets Consultations: 8am-7pm

Willett House Vets Out-of-Hours Emergency Service: 7pm-8am

(WILLETT HOUSE VETS out-of-hours emergency care: 7-9.30pm; VETS NOW out-of-hours emergency care: 9.30pm-8am)


Willett House Vets Consultations: 9:00am-1pm

WILLETT HOUSE VETS Emergency Out-of-Hours Service: 1pm Saturday -10am Sunday

(WILLETT HOUSE VETS out-of-hours emergency care: 1pm-5pm; VETS NOW out-of-hours emergency care: 5pm Saturday-10am Sunday)


Willett House Vets Open Surgery: 10am-12pm (no appointment required)

Willett House Vets Emergency Out-of-hours Service: 10am-4pm

(Willett House Vets out-of-hours emergency care: 10am-4pm; VETS NOW out-of-hours emergency care: 4pm Sunday-8am Monday)

Bank Holidays

Willett House Vets Emergency Out-of-hours Service: This will be run by VETS NOW from close of our normal emergency service the previous day until 8am the following day.

Further information relating to the extension of the Willett House Vets service will be posted on our website www.willetthousevets.co.uk and Facebook page as it arises.

NB: Willett House Vets Addlestone, Feltham, Hampton & Stanwell branch opening times are currently unaffected by these changes.