Staines Surgery


The Willett House Staines reception team are happy to answer any enquiries and also to order prescriptions and food on behalf of clients during these hours.

The Willett House Staines branch reception area and its four dedicated consulting rooms have all been recently re-fitted with this entire area now benefitting from air conditioning for client and patient comfort.

Willett House Vets has a long history as an independent veterinary practice - aiming to provide a professional and personal service which prioritises patient and client care. We pride ourselves on offering exemplary routine and advanced medical and surgical services. In a rapidly changing corporate-ownership market, we are delighted to remain independent.

In order to further improve our services and offer greater flexibility to clients, over the coming months we will be rolling out extended opening times at our Staines branch. In addition to this broadened wrap-around care, we will also be collaborating with specialist out-of-hours service Vets Now in remodelling our dedicated emergency and out-of-hours service.

Willett House Vets are delighted to offer an earlier opening time for client consultations which will now begin at 8.00am. Our consulting day will also run later into the evening to accommodate client needs.

Our new collaboration with Vets Now will see emergency care being provided by the Willett House Vets team until 21.30pm each night. Beyond this hour, VETS NOW will provide emergency night provision.

For the convenience of our clients, future plans for Willett House Vets include extended weekend opening times at our Staines branch.

Willett House Vets aims to provide an unparalleled 24/7 service for its valued clients and has chosen a collaboration with Vets Now because they are the leading provider of veterinary emergency and critical care services in the UK. VETS NOW employ highly-trained, dedicated night, weekend and bank holiday vets and nurses.

This revised out-of-hours service at Willett House Vets allows for the continued provision of hospital-standard, on-site emergency support throughout the day and night. Dedicated night-shift vets and nurses will continue to offer gold-standard medical provision to all the valued pets in our care.



Willett House Vets Consultations: 8.00am-20.15pm

WILLETT HOUSE VETS out-of-hours emergency care: 20.15pm-21.30pm; VETS NOW out-of-hours emergency care: 21.30pm-8.00am


Willett House Vets Consultations: 8:30am-13.00pm & 14.00pm-16.00pm

WILLETT HOUSE VETS Emergency Out-of-Hours Service: 16.00pm-17.00pm Saturday

VETS NOW out-of-hours emergency care: 17.00pm Saturday-10.00am Sunday


Willett House Vets Open Surgery: 10.00am-12.00pm (no appointment required - Consultations are subject to a Sunday surcharge )

Willett House Vets Emergency Out-of-hours Service: 10.00am-16.00pm

VETS NOW out-of-hours emergency care: 16.00pm Sunday-8.00am Monday

Bank Holidays

Willett House Vets Emergency Out-of-hours Service: This will be run by VETS NOW from close of our normal emergency service the previous day until 8.00am the following day.

Further information relating to the extension of the Willett House Vets service will be posted on our website and Facebook page as it arises.

NB: Willett House Vets Addlestone, Feltham, Hampton, Stanwell, Egham and Laleham branch opening times are currently unaffected by these changes.

Staines Surgery
Post 138 Kingston Road
TW18 1BL
P 01784 452048

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